Terms of Use

By using this website or sending an enquiry to Ila's Kitchen, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use the website.

This website helps you browse our products, view product information, and send product enquiries. Adding a product to enquiry or contacting us through WhatsApp does not create a confirmed order or contract.

An order is confirmed only after we verify availability, final price, delivery details, payment method, and acceptance with you.

We try to keep product names, images, descriptions, pack sizes, prices, and availability accurate. However, product details, packaging, availability, and offers may change without notice.

Product images are for reference. Please read product labels, ingredients, allergen information, usage notes, and disclaimers before purchase or consumption.

Payment method, payment timing, delivery availability, delivery charges, and estimated timelines will be shared during order confirmation.

Delivery timelines may vary due to stock, address accuracy, logistics, weather, public restrictions, or other conditions outside our control.

Cancellation, return, replacement, or refund requests are reviewed based on order status, product type, product condition, and applicable food-safety requirements.

We may decline requests for opened, used, damaged-after-delivery, or perishable items unless the issue is due to an error or defect confirmed by us.

You agree to provide accurate contact, enquiry, billing, and delivery information. You also confirm that any information you share with us is lawful and that you have the right to share it.

You must not misuse the website, submit false enquiries, interfere with site functionality, copy site content for commercial use, or attempt unauthorized access.

All text, product content, images, trademarks, logos, design elements, and other website materials belong to Ila's Kitchen or their respective owners. Using the website does not give you any ownership or license in those materials.

You may not copy, modify, publish, distribute, sell, or reuse website content for commercial purposes without our written permission.

Our website may link to third-party websites or services, including WhatsApp. Those services are governed by their own terms and privacy policies, and we are not responsible for their content, availability, or practices.

The website and its content are provided on an as-is and as-available basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, current, or free from harmful components.

Ila's Kitchen will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website, delayed access, unavailable services, third-party platforms, or reliance on website information.

You agree to indemnify and hold Ila's Kitchen, its owners, team members, and partners harmless from claims, losses, damages, or expenses arising from your misuse of the website, breach of these terms, or unlawful information shared by you.

These terms are governed by the laws of India. Subject to applicable law, disputes relating to the website or these terms will be handled by the courts in Maharashtra, India.

We may update these Terms of Use from time to time. The updated version will be posted on this page with the latest update month.